
Front of House Manager
Location – Bedfordview the Chocolate Factory
Applications close – 14 January 2025
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
- Provide FOH training to ensure all waiters and cashiers can provide a high standard of customer service
- Motivate the FOH team to perform to the best of their ability
- Ensure each customer receives the same high standard of customer service from the time they enter The Chocolate Factory until they leave
- Ensure schedule for FOH staff is done correctly according to company needs
- Deal with customer complaints and queries and escalate where necessary
- Ensure bookings are managed and catered for
- Daily managing of FOH staff
- Lease with the GM on functions and bookings
- Do daily Cash ups and ensure each till is balanced
- Do and check daily closing procedures
- Ensure the Café and the retail shop is ready to open at the designated time
- Ensure the shop and café is clean and organized
- Ensure the shop is fully stocked at all times
- Ensure daily checklists are completed for the FOH
- Assist GM with shop and Café orders when required
- Customer feedback
- Upselling and pushing sales
- Staff moral and motivation
- Closing Procedures
- Customer complaints and complements
- Daily balancing of cash ups
- Cleanliness of the Café and shop
- Stocked shelves in the shop
- Completed daily checklists
REQUIRMENTS:
• Grade 12 Certificate or equivalent level
• At least 3 years in a similar roll
• Strong customer service skills
• Must be able to delegate
• Work Tuesday to Saturdays
• POS knowledge Gaap
• Ability to motivate and drive a team
• Great time management
• Good communication skills
• Proactive thinker
• Friendly
Should you wish to apply, please forward your CV together with your Certified ID copy and qualifications to recruit@beyerschocs.co.za. Recruitment will be done in accordance with the EE Plan. The closing date for applications is on Tuesday 14 January 2025.
Should you not receive any feedback from the Human Resources department within 2 weeks of applying, please consider your application as unsuccessful.