CUSTOMER SUPPORT

SUBMIT YOUR COMPLAINT

Please complete this form if you have a complaint about any one of our products. We take all complaints seriously and will respond as soon as possible. Thank you for taking the time to provide us with your feedback.

Name *

First

Last

Email *

Phone *

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Product Name

To assist us, kindly provide the name of your product.

Name & Location of Store *

Please provide the name of the store at which you purchased the product. If purchased online, kindly provide the name of the service provider.

Batch Number *

Typically, the batch number consisting of 4 digits can be found in the same area as the best-before date.

Total Amount Spent on Product/s *

Please include the value of the amount spent on the products purchased.

Please provide any additional information that may be helpful in resolving your query.

Upload a Picture of the Product/s *

Click or drag files to this area to upload. You can upload up to 7 files.

Kindly provide a clear picture of the product.

Upload a copy of your till slip *

Click or drag files to this area to upload. You can upload up to 7 files.

Kindly provide a clear picture of your proof of purchase.

CONTACT US

If you have any general questions about our products or company, we’d be delighted to help you out. Our head office is open from Monday to Friday, between 8 am and 4:30 pm, and our friendly team is always ready to assist you.

For customer service-related concerns, please use our customer complaint form.

69 Rigger Road, Spartan,

Kempton Park, 1620

Gauteng

South Africa

HEAD OFFICE

+27 (11) 057 7600

customercare@beyerschocs.co.za

Head Office Operating Hours:

Monday – Friday 8 am – 4.30 pm

Saturday, Sunday and Public Holidays – Closed

Christmas and New Year’s Day – Closed